Contractors

Contractor Google review reply templates

Callback number in the 1-star. Make-good offline. The listing is not small-claims court.

Templates for finished jobs, communication gaps, and missed windows. Do not argue the change order in public.

Placeholders: {name}, {detail}, {contact}. Replace every one. If the paragraph could apply to any business, it is still too generic.

5-star · contractors

Thanks, {name}. Glad the crew left {detail} the way we promised. If anything needs a callback, you have our number.

1–2 star · contractors

Hi {name} — missing {detail} is not acceptable. Call {contact} and ask for the owner. We’ll schedule a make-good, not a generic apology.

4-star · contractors

Hi {name} — thank you. We wanted {detail} to feel tighter on communication. We’ll use this on the next job. Call us if anything still needs a look.

5-star · contractors

Thanks, {name}. Showing up for {detail} is the job. Glad it showed.

5-star · contractors

Hi {name} — we’ll tell the crew. Leaving {detail} clean is the part we train.

5-star · contractors

{name}, thank you. Explaining {detail} without the jargon is something we work at.

4-star · contractors

Thanks for the 4, {name}. If {detail} still needs a callback, call us — we’d rather finish than chase a star.

3-star · contractors

Hi {name}. A mixed review on comms is useful. We’ll look at how we updated you on {detail}. {contact} if anything is still open.

1–2 star · contractors

{name}, I’m not going to litigate the change order here. I’m sorry this went sideways. Owner line: {contact}.

1–2 star · contractors

Missing a window is not acceptable. I’m sorry, {name}. Call {contact} and ask for the owner — we’ll set a make-good, not a paragraph.

1–2 star · contractors

Hi {name}. Warranty conversations don’t belong on Google. Please call {contact} so we can schedule the look-back.

1–2 star · contractors

{name}, leaving a mess is on us. I’m sorry. {contact} — we’ll send someone, not an argument.

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