Dentists
AI Google review replies for dentists (2026)
A dental 1-star is not a pasta complaint. reviewsGBP drafts without confirming procedures, names, or insurance fights. 1-star stays with the office manager.
Privacy is the product constraint
Patients write tooth numbers on Google. You do not write them back. Thank them, invite the front desk, stop. Custom instructions should say: never name a procedure, never confirm a visit date, never discuss balances. 1-star never auto-posts — that is the whole safety rail.
- 5-star: short, no clinical echo, optional auto-send with delay.
- 3-star: wait time vs chairside manner — human split.
- 1-star: office manager. Phone in the reply. No chart in the comment.
What not to put in a public dental reply
No radiographs, no “as we discussed about the crown,” no other patients, no staff discipline, no coupon for whitening (promotional owner replies). If the review looks fake, report it in Google’s tools. Do not diagnose the reviewer as a competitor on the listing.
Which plan
One practice: Free ($0, 50 AI replies) or Starter ($19, 200). A group with a few offices: Growth or Agency. Same 1-star lock on every location.
Questions
Is this HIPAA-compliant dental software?
We are a Google reply queue using official OAuth. Do not put PHI in custom instructions or owner replies. Take care conversations to the phone.
Can a dental office auto-reply?
5-star thank-yous if they stay non-clinical. 1-star never auto-posts. When in doubt, keep auto-send off.
Start a 14-day trial
Connect Google, let AI draft the first reply, and keep approval on anything you do not want auto-sent.