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Reply operations handbook

How to run Google review replies in reviewsGBP: connect Google, brand voice, star-rating auto-send, the 1-star queue, cancel and data. Not a generic SaaS knowledge base.

• Setup

  Connect a Google Business Profile

  How reviewsGBP connects with official Google OAuth, which account to use, and how to disconnect a location.

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• Voice

  Set brand voice so drafts sound like the shop

  Tone, custom instructions, and what not to put in a voice prompt. Per-location, not a global persona.

  Open

• Rules

  Star-rating auto-reply rules

  How opt-in auto-send works, delays, and why 1-star cannot be enabled. Build a policy, not a personality.

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• 1-star

  How the 1-star queue works

  What happens when a 1-star Google review lands: draft, hold, human post. Never auto-send.

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• Account

  Cancel, disconnect, and data

  How billing cancel works, what happens to drafts, and how to remove Google access.

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