HVAC
AI Google review replies for HVAC companies (2026)
You are on a roof in July, not in the Google app. reviewsGBP drafts the thank-you. A “didn’t show / $800 surprise” 1-star never auto-posts.
The review mix is wait, no-show, price, and named techs
5-stars praise a tech by name and can auto-send. 1-stars are missed windows, after-hours quotes, and “they never came back for the callback.” Those need the owner’s number, not a generic we-value-your-feedback paragraph.
- 5-star: auto-send, echo the named tech if they did.
- 3-star: communication or tidy-up — draft.
- 1-star: never auto. Callback, not a debate about the diagnostic fee.
What not to put in a public HVAC reply
Do not litigate the invoice. Do not blame the previous contractor by name. Do not admit a code issue in a comment thread. Do not offer a coupon in the owner reply. Phone. Make-good. Stop.
One van vs a few listings
One Google listing: Free or Starter. A few territories: Growth ($49, 3 locations) or Agency ($99, 10). Same 1-star lock on every row.
Questions
Should HVAC companies auto-reply to Google reviews?
Auto-send 5-stars if you trust them. Never auto-send 1-star. A missed heat wave window needs a human sentence.
Do you text after a service call?
No. We reply to Google reviews you already have.
Start a 14-day trial
Connect Google, let AI draft the first reply, and keep approval on anything you do not want auto-sent.