3-star · general
Neutral, invite offline
Hi {name}, thank you for the honest 3 stars. We want the next visit to be cleaner than this one. If you’re willing, email us at {contact} so we can sort {detail} without the public thread.
1–3 star
Negative Google review reply templates
A negative review is a public record. Thank, echo one fact, give a real contact path, stop. Identical copy across ten 1-stars looks worse than a slow, specific answer.
Copy-paste replies for 3-star mixed reviews and 1–2 star complaints. Personalize, take it offline, do not argue the stars.
1-star replies should never auto-post. Draft, read, then Post.
Placeholders: {name}, {detail}, {contact}. Replace every one. If the paragraph could apply to any business, it is still too generic.
3-star · general
No excuses
{name}, a mixed review is still a review we owe an answer. We heard {detail}. We’re looking at how it happened. Please reach us at {contact} if you want a direct follow-up.
3-star · restaurants
Food good, service slow
Thanks for the 3 stars, {name}. Hearing that {detail} lagged is useful. We’ll look at the floor that night. Come back and ask for the manager if you want a cleaner run.
3-star · salons
Time / consult
{name}, thanks for the honest 3. If the consult or timing was the miss, we want to know. Text {contact} and we’ll get you back in with the right chair.
1–2 star · general
Own it, take it offline
Hi {name} — I’m sorry this was your experience. {detail} is not the standard we set. Please contact us at {contact} so we can make this right privately. We’ll follow up.
1–2 star · general
Do not argue the stars
{name}, thank you for writing this even though it was a bad visit. We don’t want to debate the rating here. Email {contact} with a way to reach you and we’ll look at {detail} with you.
1–2 star · general
Staff named in a complaint
Hi {name}. I’m sorry {detail} happened, and I’m sorry it involved someone on our team by name. We’ll address that internally. Please call {contact} so we can finish this conversation off the listing.
1–2 star · restaurants
Wrong order / wait
{name}, I’m sorry about {detail}. That’s on us. Please email {contact} with the date if you have it — we want to make the next table right, not win a comment thread.
1–2 star · contractors
Missed window / mess
Hi {name} — missing {detail} is not acceptable. Call {contact} and ask for the owner. We’ll schedule a make-good, not a generic apology.
1–2 star · salons
Result not what they asked
{name}, I’m sorry {detail} wasn’t the result you asked for. Please text {contact} — we’d rather fix the hair than argue in public.
1–2 star · clinics
Complaint — HIPAA-aware
{name}, I’m sorry the visit didn’t meet your expectations. We can’t discuss personal health information here. Please call {contact} and ask for the office manager so we can help privately.
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