Restaurants

Restaurant Google review reply templates

Echo the dish or the wait. Take comps to the phone. Google restricts promotional owner replies — no coupon in the comment.

Templates for food, wait, and wrong-order Google reviews. Do not name the server in a complaint reply.

Placeholders: {name}, {detail}, {contact}. Replace every one. If the paragraph could apply to any business, it is still too generic.

5-star · restaurants

Food + service

Thanks, {name} — we’ll tell the kitchen and the floor. Glad {detail} was the part you remembered. See you next time.

5-star · restaurants

Reservation / wait

Hi {name}, thank you. We know a wait can sour a night, so it means a lot that {detail} still landed. We’ll keep the welcome the same.

1–2 star · restaurants

Wrong order / wait

{name}, I’m sorry about {detail}. That’s on us. Please email {contact} with the date if you have it — we want to make the next table right, not win a comment thread.

3-star · restaurants

Food good, service slow

Thanks for the 3 stars, {name}. Hearing that {detail} lagged is useful. We’ll look at the floor that night. Come back and ask for the manager if you want a cleaner run.

5-star · restaurants

Dessert / bar

Thanks, {name} — we’ll tell the pass. Glad {detail} was the thing you remembered.

5-star · restaurants

Kids / group

Hi {name}, groups are work. Thank you for saying {detail} still felt easy. See you next time.

5-star · restaurants

Neighborhood

{name}, thank you. We’re a neighborhood room — {detail} is what we want to be known for.

4-star · restaurants

Noise / wait

Thanks for the 4, {name}. We know {detail} can sour a night. We’ll look at that part; the rest we’ll take as a win.

4-star · restaurants

Almost the dish

Hi {name} — close on {detail} is still useful. Tell the server next time, or email {contact}.

3-star · restaurants

Ticket time

{name}, a 3-star on ticket time is a kitchen problem. We’ll look at that night. No coupon in this reply — Google doesn’t want it, and you deserve a better table, not a code.

3-star · restaurants

Wrong temp

Thanks, {name}. Food coming out wrong is on us. If you’ll share the date at {contact}, we’ll talk to the pass.

1–2 star · restaurants

Named server

{name}, I’m sorry {detail} happened. We won’t name the server in public. Please email {contact} — we’ll handle personnel offline.

1–2 star · restaurants

Allergy / diet

I’m sorry, {name}. Allergy and diet misses are not a comment-thread topic. Call {contact} so we can talk to the chef, not the internet.

1–2 star · restaurants

Bill shock

Hi {name}. I’m sorry the check felt off. We won’t argue the tab on Google. {contact} will open it with you.

1–2 star · restaurants

Host stand

{name}, a bad welcome is on the house. I’m sorry. Ask for the manager at {contact} — not a public fight about the waitlist.

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