5-star · restaurants
Food + service
Thanks, {name} — we’ll tell the kitchen and the floor. Glad {detail} was the part you remembered. See you next time.
Restaurants
Restaurant Google review reply templates
Echo the dish or the wait. Take comps to the phone. Google restricts promotional owner replies — no coupon in the comment.
Templates for food, wait, and wrong-order Google reviews. Do not name the server in a complaint reply.
Placeholders: {name}, {detail}, {contact}. Replace every one. If the paragraph could apply to any business, it is still too generic.
5-star · restaurants
Reservation / wait
Hi {name}, thank you. We know a wait can sour a night, so it means a lot that {detail} still landed. We’ll keep the welcome the same.
1–2 star · restaurants
Wrong order / wait
{name}, I’m sorry about {detail}. That’s on us. Please email {contact} with the date if you have it — we want to make the next table right, not win a comment thread.
3-star · restaurants
Food good, service slow
Thanks for the 3 stars, {name}. Hearing that {detail} lagged is useful. We’ll look at the floor that night. Come back and ask for the manager if you want a cleaner run.
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