5-star · salons
Stylist named
Hi {name}, we’ll show this to the stylist. Thank you for trusting us with {detail}. Book the same chair next time if you want.
Salons
Salon Google review reply templates
Praise can name the chair. Complaints should not litigate whose brief it was on the listing.
Templates for stylist shout-outs and result complaints. Redo appointments go to text, not the public thread.
Placeholders: {name}, {detail}, {contact}. Replace every one. If the paragraph could apply to any business, it is still too generic.
1–2 star · salons
Result not what they asked
{name}, I’m sorry {detail} wasn’t the result you asked for. Please text {contact} — we’d rather fix the hair than argue in public.
3-star · salons
Time / consult
{name}, thanks for the honest 3. If the consult or timing was the miss, we want to know. Text {contact} and we’ll get you back in with the right chair.
5-star · salons
Color
Hi {name}, we’ll show this to the chair. Glad {detail} was the result you wanted.
5-star · salons
First visit
Thanks, {name}. First visits are nerve-wracking. We’re glad {detail} felt easy. Book the same chair if you want.
5-star · salons
Spa add-on
{name}, thank you. We’ll pass {detail} to the team that did it.
4-star · salons
Timing
Thanks for the 4, {name}. If timing was the almost, text {contact} — we’ll pad the next slot.
3-star · salons
Consult rushed
Hi {name}. A rushed consult is on us. Text {contact} and we’ll get you back with time to talk, not a public back-and-forth about the brief.
1–2 star · salons
Color correction
{name}, I’m sorry {detail} wasn’t the brief. We’d rather redo than argue. Text {contact}.
1–2 star · salons
Named stylist complaint
I’m sorry this involved someone by name. We’ll handle that internally. Please text {contact} — not a trial on the listing.
1–2 star · salons
Skin / scalp
{name}, we won’t diagnose skin in public. Call {contact} so we can help privately.
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