Hotels
AI Google review replies for hotels
Front desk cannot write 40 owner replies on a Saturday check-in. reviewsGBP drafts in the property’s voice. Night-audit 1-stars wait for a human.
Hospitality volume is the product fit
Hotels collect more Google text than most local shops, and the negative ones are long. Auto-send 5-star if you add a delay. Keep 3-star (breakfast vs bed vs noise) as drafts. 1-star is GM or duty manager — never the night auto-send.
What not to put in a public hotel reply
Do not name the guest in the next room. Do not discuss incident reports. Do not offer a rate code in the owner reply (promotional). Do not argue TripAdvisor vs Google. Give a real reservations or GM email and take the stay offline.
Groups
Each property is a Google location with its own voice. Growth covers three. Agency covers ten with unlimited AI replies. We do not post Google Updates or hotel ads. Replies only.
Questions
Do you integrate with the PMS?
No. Google Business Profile OAuth only. The queue is reviews, not reservations.
Can a hotel auto-reply overnight?
On 5-star, if you enable it. 1-star will still be waiting in the morning. That is the point.
Start a 14-day trial
Connect Google, let AI draft the first reply, and keep approval on anything you do not want auto-sent.